2013 Ammy Award Winners

Edmonton Tourism
Best in Class - Hiring and Training
This award recognizes projects, initiatives or improvements in the area of travel counsellor hiring and training.

Edmonton Tourism introduced a new form of ongoing training specifically focusing on customer service. Staff also had the opportunity to take additional courses encouraging personal growth and additional professional development. Edmonton Tourism's commitment to providing staff with ongoing customer service training benefits both the visitors seeking service and the people providing it.

Sheila Dejesus, Camrose Visitor Information Centre
Best in Class - Travel Counselling

This award recognizes individual travel counsellors who have shown dedication and passion in delivering exceptional customer experiences.

Sheila Dejesus learned greetings and short phrases in various languages that delighted international visitors to the Camrose Visitor Information Centre. Colleagues provided multiple examples of her caring, friendly approach with visitors, saying she set an excellent example to new summer staff on how to greet visitors.

Kyran McKee, Crowsnest Pass Chamber of Commerce
Best in Class - Leaders in Visitor Information Centre Management

This award recognizes supervisors, managers and directors who play a positive leadership role within the Visitor Information Centre.

Kyran demonstrated leadership during adversity when helping travellers affected by this spring's flooding in Southern Alberta. She provided travellers with information and alternative destinations, while keeping staff at the Crowsnest Pass Visitor Information Centre engaged and positive. Her enthusiasm and dedication inspired other staff.

Camrose Chamber of Commerce and Visitor Information Centre
Best in Class - Marketing, Communications & Revenue Generation

This award recognizes projects, initiatives or improvements in the areas of marketing, communications and revenue generation.

The Camrose Visitor Information Centre showed leadership and innovation in creating new revenue streams that also showcased Camrose attractions and talent. Revenue generated by the Mirror Lake Express Train funded two of three summer students. Revenue was also raised through consignment sales of both locally made souvenirs and art at the Camrose Annual Art Walk. Visitors were provided a booklet detailing all of the stops along the art walk which led many new visitors to the centre.

CrossIron Mills, Balzac Visitor Information Centre
Best in Class - Visitor Services

This award recognizes projects, initiatives or improvements in the area of visitor services.

Tourists to the CrossIron Mills, Balzac Visitor Information Centre get a Welcome Shopping Tote Bag, Tourism Passport to Savings along with travel counselling. They can also print boarding passes or travel documents. Visitors enjoy the benefit of the many partnerships CrossIron Mills, Ivanhoe Cambridge has with hotels, tour operators, retailers and mall administration and guest services.

Millet Museum and Visitor Information Centre
Stony Plain & District Visitor Information Centre
Best in Class - Visitor Facilities & Amenities

Two communities tied for this 2013 Ammy Award recognizing projects, initiatives or improvements in the area of Visitor Information Centre facilities and amenities.

Millet Museum and Visitor Information Centre
The Millet Museum and Visitor Information Centre piloted the Visitor Friendly Alberta: A guide to welcoming tourists to your community created by Alberta Tourism, Parks and Recreation. The guide outlines seven steps for communities to assess and improve the visitor experience they offer.

The Society implemented changes suggested in their community assessment and enhanced the exterior and interior of the Millet Museum and Visitor Information Centre. They also provided a customer service package to all businesses adjacent to their centre inviting them to extend the same exterior look along the entire street.

Stony Plain & District Visitor Information Centre
The ongoing improvements of the Stony Plain & District Visitor Information Centre are setting the standard for accessibility, function and attractiveness. The centre partnered with the Rotary Club and the Town of Stony Plain to create their centre, incorporating bathroom floors that can be walked on with ice skates, a paved pathway through the park that is accessible to wheelchairs, bikes and strollers, and a parking lot with an RV round-about allowing easy movement of large motor homes. Free Wi-Fi is available throughout the park. By tying in local history with a replica railroad, caboose and mural this centre has become a destination within Stony Plain.

Media inquiries
Erin Larson
erin.larson@gov.ab.ca
780-415-0918
Communications, Alberta Tourism, Parks and Recreation

 

Last reviewed/revised: September 19, 2013