Frequently Asked Questions

1. I am already registered with the old site, do I need to register again?
2. Why am I seeing the Silverlight logo?
3. I am using Google Chrome and the page is not loading or working.
4. How to I navigate the website?
5. How do I pick more than one picture at a time?
6. How do I download pictures?
7. How do I create a "shopping cart"?
8. How do I see the pictures organized by category (like hiking, camping, events)?
9. Why can't I download or save high-resolution pictures in Microsoft Outlook?
10. Why aren't my pictures ready for download yet?
11. Why am I not receiving any emails after submitting an order?
12. Why am I getting so many search results?
13. How do I see the detailed information about a picture?
14. How do I log out of MediaBin?
15. Why am I seeing an error indicator (yellow triangle with an exclamation mark)?
16. How big are your pictures?
17. Do you have more pictures than the ones on the website?
18. How do I access video or footage?
19. I have another question that is not answered here.

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1. I am already registered with the old site, do I need to register again?



Yes, the new Alberta Tourism Digital Assets Library is completely separate from the old system. All users will have to re-register. You can choose your own username and password.

2. Why am I seeing the Silverlight logo?





The Alberta Tourism Digital Assets Library requires the Microsoft Silverlight add-on to work. If you are seeing the logo it has not been installed on your computer. You can download it here for free.

3. I am using Google Chrome and the page is not loading or working.



Unfortunately the Alberta Tourism Digital Asset Library's site is not compatible with Google Chrome. Please try again using Safari or Internet Explorer.

4. How to I navigate the website?



This is what you will see when you log into our system for the first time:



On the left, you see circles (collections) representing the different regions of Alberta and one for Plants and Animals. By double clicking on the circle, you can open it up to see all of the images in that collection.



You can make the images appear larger by using the sliding scale (circled in red above). To see the location and more information about the image, you can double click on it.



To return to the previous view, you can click on the "Close" button (circled in red above).

5. How do I pick more than one picture at a time?



Hold the CTRL button (or Command for Macs) and click on the desired images.



You can also create a "shopping cart".

6. How do I download pictures?



To order images (if you are in a collection or in the folders view), hold the CTRL button (or Command for Macs) while clicking on multiple images. The images that you have selected will now have grey boxes around them. You can order up to 10 images in one order. If you need more than 10 images, please place more than one order.



To order, click and drag your selected images over to the Download Approval icon on the right hand side. You should see a little red box following your mouse. When the box turns green, let go of the mouse and an order form will pop up (this may take a few seconds to appear).

Please ensure that your pop-up blocker is not on, as it can prevent the order form from loading.

 



Your order will be reviewed by one of our library staff to ensure it meets our lending guidelines. Once your order is approved, you will receive an email with links to download the image(s), the caption and the credit information. You can right-click on the image name/download link and choose where on your computer to save the image.



7. How do I create a a "shopping cart"?



If you would like to group your image selections together before ordering, you can create a collection (or a "shopping cart") to store them in. This can be done from the main view or while viewing the image details. The collection will be available even after logging-out. Click on the "Create Collection" button, which is the starburst icon that is circled in the below image.



A pop-up will appear, asking you to name the collection (it does not matter what you name it). Then click "Create".



Your new collection will appear on the left hand side underneath the existing collections.



You can enter your collection by double clicking on it. If you would like to remove any images from the collection, you can move your mouse over the image and click on the blue circle that appears beside it.



This will bring up a menu of options, select "Remove".



The system will ask you to confirm that you really want to remove the asset from your collection/shopping cart.



8. How do I see the pictures organized by category (like hiking, camping, events)?



To view the images organized by activity or event rather than by region, you can change views by clicking on the Views button and selecting "Folders".

 



When switching between views (from collections to folders) or between folder categories (from "Dining & Shopping" to "Events & Festivals"), it is recommended to order the images you have selected before you switch between folders/collections. If you do not, any images that you have selected (that have the grey box around them) will be deselected.

9. Why can't I download or save high-resolution pictures in Microsoft Outlook?



If you use Microsoft Outlook, you will need to complete an extra step to activate the links in the email you receive when your order is approved. The step will vary depending on your version of Outlook.

Microsoft Outlook 2010:
On the menu ribbon, click on the Actions button and select "View in Browser". This will open up the email in a browser window and you can download the images as per the instructions in the email.



Microsoft Outlook 2007:
On the menu ribbon, click on the Other Actions button and select "View in Browser". This will open up the email in a browser window and you can download the images as per the instructions in the email.



If you need help to find your version of Microsoft Outlook, please contact us.

10. Why aren't my pictures ready for download yet?



Each request is assessed individually, based on the proposed use.

Alberta Tourism Digital Asset Library's image order system is monitored on an hourly basis, during regular business hours,
Monday through Friday - 8:30am-4:30pm Mountain Time.

If you have placed your order within Monday-Friday 8:30am-4:30pm Mountain Time, a notification email will be sent, informing you of request approval or denial based upon your order information.

If you have placed your order after hours/on weekends/on holidays, you will be notified on the next business day.

11. Why am I not receiving any emails after submitting an order?



Notifications are emailed to the originating requestor's email address. For example, if you are an ad agency with numerous graphic artists working on a project - the notifications will be sent to the email address of the person who originally registered and requested the images.

12. Why am I getting so many search results?



Typing West Edmonton Mall in the search will tell the system to search anything with the words West, Edmonton, and Mall. To narrow down the search type the phrase in quotation marks: "West Edmonton Mall" will just show results featuring West Edmonton Mall.

13. How do I see the detailed information about a picture?



Double click on any image, and you will be able to see a larger preview size and detailed information about the image. To return to the previous view, you can click on the "Close" button (circled in red).



14. How do I log out of MediaBin?



On the upper right hand of the page, click the highlighted button as seen in this picture.



15. Why am I seeing an error indicator (yellow triangle with an exclamation mark)?



If there was an error with your log-in process, the error indicator may appear. Usually it can be ignored, but if you are experiencing any difficulties with the system, you can click on it for more information. If you are reporting a problem, please include a screenshot to aid staff in determining the cause.



16. How big are your pictures?



All of our online pictures are 300 dpi and in jpg format. They range in size up to 13" x 8" and will be delivered with watermarks removed. If you require a larger size than what is online, there may be a larger size in our inventory. Please contact us if you need any other sizes or formats.

17. Do you have more pictures than the ones on the website?



If you are looking for images that you cannot find online, please contact us.

18. How do I access video or footage?



Please contact us at:
Email: media.studio@gov.ab.ca
Telephone: 780-415-1086 [Toll free in Alberta, dial 310-0000, then the number]

19. I have another question that is not answered here.



Please contact us at:
Email: media.studio@gov.ab.ca
Telephone: 780-427-0379 [Toll free in Alberta, dial 310-0000, then the number]